Terms & Acceptable Use

Last updated: September 30, 2026

These Terms govern your access to and use of Email Lists USA (the "Service") and any data you obtain through it (the "Data"). By purchasing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What we provide

Email Lists USA provides access to a database of business contact information for U.S. real estate professionals, compiled from publicly accessible sources (brokerage and franchise websites and directories). You can purchase a list ("CSV") for a state segment.

2. License to use the Data

On payment, we grant you a non-exclusive, non-transferable license to use the purchased Data for your own legitimate business-to-business outreach. You may not:

• resell, sublicense, rent, or redistribute the raw Data, in whole or in part;
• publish the Data or make it publicly available;
• use the Data to build a competing dataset or list-selling service; or
• use the Data for any unlawful, deceptive, or harassing purpose.

3. Your compliance responsibilities (CAN-SPAM, TCPA & state law)

Without limiting that responsibility, you represent and agree that you will:

• use accurate header and From information and subject lines that are not misleading, and identify commercial messages as advertisements;
• include your valid physical postal address in every commercial email;
• include a clear, working, no-cost unsubscribe mechanism in every commercial email and honor opt-outs within 10 business days;
• not use the phone numbers in the Data for text messages or auto-dialed or prerecorded calls without the prior consent the TCPA requires; and
• keep your own records demonstrating your compliance.

Email Lists USA does not send messages on your behalf and is not responsible for how you use the Data. Nothing on the Service is legal advice.

4. Payment, delivery & refunds

Prices are shown in U.S. dollars and charged at checkout via Stripe. The Data is a digital product delivered immediately after payment (by download and/or email). Because the Data is delivered instantly and its value is realized on disclosure, all sales are final and non-refundable once the list has been delivered, except under the bounce guarantee below or where a refund is required by law. If you experience a technical problem receiving your file, contact us and we will make it right.

Refunds: the bounce guarantee

Email the list within 30 days. For every address that hard-bounces, send us the bounce report and we refund that row's share of what you paid. The rules:

• What counts. A hard bounce means the address does not exist: the receiving mail server rejects it with a permanent 5xx error such as "user unknown" or "no such mailbox". A full mailbox, a greylisting or other temporary delay, and a block or rejection as spam are not hard bounces.
• How much. The price you paid, divided by the number of rows in the file you bought, times the number of addresses that hard-bounced. The refund goes back to your original payment method.
• How to claim. Within 30 days of your purchase, email hello@emaillistsusa.com with the bounce report from your email tool or server (the bounced addresses and their error messages) and the email address you used at checkout.

5. Accuracy & "as is"

We collect emails from professional sources — brokerage, firm and school pages, state licence registers and, for attorneys, state bar records — and refresh most sources on a schedule; the build date of the file you buy is printed on every page. Contact data still changes constantly. The Data is provided "as is" and "as available," without warranties of any kind, including accuracy, completeness, deliverability, or fitness for a particular purpose, other than the bounce guarantee in section 4. We do not guarantee any specific results from using the Data. A city list contains the agents we can place in that city and is a subset of its state file, not a census of every licensee.

6. Limitation of liability

To the maximum extent permitted by law, Email Lists USA and its operators will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, arising out of or relating to the Service or the Data. Our total aggregate liability for any claim is limited to the amount you paid for the order giving rise to the claim.

7. Indemnity

You agree to indemnify and hold harmless Email Lists USA and its operators from any claims, damages, penalties, or costs (including reasonable legal fees) arising from your use of the Data or your breach of these Terms, including any claim relating to your messaging or calling practices or compliance with CAN-SPAM, the TCPA, or state law.

8. Changes & governing law

We may update these Terms from time to time; the "last updated" date above reflects the current version. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, where the operator is based.

9. ProCount Customer Lookup (Stripe app)

ProCount Customer Lookup is our free app for the Stripe Dashboard, and these Terms also apply to your use of it. When you open a customer, the app shows whether that customer's email address matches a licensed or registered U.S. professional in our database, with their profession, city, state and firm where we have them. It sends us only a one-way hash of the email address, never the address itself, as described in section 7 of our privacy policy.

App results are provided "as is" under section 5 and are for general business context only. You must not use them as a consumer report, or to decide anyone's eligibility for credit, insurance, employment, housing or any other purpose covered by the Fair Credit Reporting Act. Your Stripe account is governed by Stripe's own terms; Email Lists USA is not Stripe and is not affiliated with Stripe. You can remove the app from your Dashboard at any time.

10. Contact

Questions about these Terms: hello@emaillistsusa.com. To request removal of an agent's information, see Privacy & opt-out.